KEEYO Smart Mobile Privacy Policy
Effective Date: 01-06-2020
Updated: 01-06-2020
KEEYO
Smart and subsidiaries (“we”,
“us”, “our”, “KEEYO Smart”) are committed to protecting your privacy.
This Privacy Policy (“Policy”) describes our practices in connection with
information privacy on Personal Data we process through your individual use of
the following services, products, and related mobile applications
(collectively, the “Products”):
· KEEYO Smart
Mobile Application
In this
Privacy Policy, “Personal Data” means information that can be used to identify
an individual, either from that information alone, or from that information and
other information we have access to about that individual. “Smart Devices”
refers to those nonstandard computing devices produced or manufactured by
hardware manufacturers, with human-machine interface and the ability to
transmit data that connect wirelessly to a network, including: smart home
appliances, smart wearable devices, smart air cleaning devices, etc. “Apps”
refers to those mobile applications developed by KEEYO Smart that
provide end users remote control to Smart Devices and with the ability to
connect to the supplier IoT Platform.
For other
branded mobile applications powered by KEEYO Smart,
our Clients control all the Personal Data collected through our Products. We
collect the information under the direction of our Clients and the processing
of such information shall be limited to the purpose of providing the service
for which our Clients has engaged us. If you are a customer of one of our
Clients and would no longer like to be contacted by one of our Clients that use
our service, please contact the Client that you interact with directly.
What Personal Data do we collect
In order to
provide our services to you, we will ask you to provide necessary Personal Data
that is required to provide those services. If you do not provide your Personal
Data, we may not be able to provide you with our products or services.
1.
Information You Voluntarily Provide Us
· Account or Profile Data: When you register an account with us, we may
collect your name and contact details, such as your email address, phone
number, user name, and login credentials. During your interaction with our
Products, we may further collect your nickname, profile picture, country code,
language preference or time zone information into your account.
2.
Information We Collect Automatically
· Device Information: When you interact with our Product, we automatically collect
device information, such as the MAC address of your devices, IP address,
wireless connection information, operating system type and version,
application version number, push notification identifier, log files, and mobile
network information.
· Usage Data: During your interaction with our Sites and Services, we
automatically collect usage data relating to visits, clicks, downloads,
messages sent/received, and other usage of our Sites and Services.
· Log Information: When you use our app, the system and exception log may be
uploaded.
· Location Information: We may collect information about your real-time precise or
non-precise geo-location when you use our specific Products or Services, such
as KEEYO Smart Lock.
3. Smart
Devices Related Information:
· Basic Information of Smart Devices: When you connect your Smart Devices with our
Products or Services, we may collect basic information about your Smart Devices
such as device name, device ID, online status, activation time, firmware
version, and upgrade information.
· Information Reported by Smart Devices: Depending on the different Smart Devices you
elect to connect with our Products or Services, we may collect different
information reported by your Smart Devices. For example, Smart Lighting conditions
Purposes and legal basis for processing Personal Data
The purpose for which we may process
information about you are as follows:
·
Non-marketing
Communication: We process your Personal
Data to send you important information regarding the Services, changes to our
terms, conditions, and policies and/or other administrative information.
Because this information may be important, you may not opt-out of receiving
such communications. The legal basis for this processing is to perform our contract
with you according to our Terms of Use.
Who do we share Personal Data with?
At KEEYO Smart, we only share Personal Data in ways that we tell you about. We
may share your Personal Data with the following recipients:
Except for the
third parties described above, to third parties only with your consent.
International Transfer of Information Collected
To facilitate
our operation, we may transfer, store and process your Personal Data in
jurisdictions other than where you live. Laws in these countries may differ
from the laws applicable to your country of residence.
Your Rights Relating to Your Personal Data
We
respect your rights and control over your Personal Data. You may exercise any
of the following rights:
Via
the “Profile – Personal Center” in our Products
You
do not have to pay a fee and we will aim to respond you within 30 days. If you
decide to email us, in your request, please make clear what information you
would like to have changed, whether you would like to have your Personal Data
deleted from our database or otherwise let us know what limitations you would
like to put on our use of your Personal Data. Please note that we may ask you
to verify your identity before taking further action on your request, for
security purposes.
You
may:
· Request access to the
Personal Data that we process about you;
· Request that we correct
inaccurate or incomplete Personal Data about you;
· Request deletion of
Personal Data about you;
· Request restrictions,
temporarily or permanently, on our processing of some or all Personal Data
about you;
· Request transfer of
Personal Data to you or a third party where we process the data based on your
consent or a contract with you, and where our processing is automated; and
· Opt-out or object to our
use of Personal Data about you where our use is based on your consent or our
legitimate interests.
Security
We
use commercially reasonable physical, administrative, and technical safeguards
to preserve the integrity and security of your Personal Data. KEEYO Smart provides various security strategies to
effectively ensure data security of user and device. As for device access, KEEYO Smart proprietary algorithms are employed to
ensure data isolation, access authentication, applying for authorization. As
for data communication, communication using security algorithms and
transmission encryption protocols and commercial level information encryption
transmission based on dynamic keys are supported. As for data processing,
strict data filtering and validation and complete data audit are applied. As
for data storage, all confidential information of users will be safely
encrypted for storage. If you have reason to believe that your interaction with
us is no longer secure (for example, if you feel that the security of any
account you might have with us has been compromised), you could immediately
notify us of the problem by emailing support@keeyosmart.com.
Data Retention
We
process your Personal Data for the minimum period necessary for the purposes
set out in this Privacy Policy, unless there is a specific legal requirement
for us to keep the data for a longer retention period. We determine the
appropriate retention period based on the amount, nature, and sensitivity of
your Personal Data, and after the retention period ends, we will destruct your
Personal Data. When we are unable to do so for technical reasons, we will
ensure that appropriate measures are put in place to prevent any further such
use of your Personal Data.
Changes to this Privacy Policy
We may update this Privacy Policy to
reflect changes to our information practices. If we make any material changes we will notify you by email (send to the e-mail
address specified in your account) or by means of a notice in the mobile
applications prior to the change becoming effective. We encourage you to
periodically review this page for the latest information on our privacy
practices.
Contact
Us
If you have any questions about our
practices or this Privacy Policy, please contact us as follows:
KEEYO
Smart
Email: info@keeyosmart.com