Tommee Tippee app privacy policy

Under data protection laws, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data. This information is available in this policy.

Introduction

We are made up of a number of companies, all forming part of the Mayborn Group. This privacy notice is issued on behalf of the Mayborn Group so when we mention “we”, “us” or “our” we are talking about the company in Mayborn Group responsible for processing your data.

The company in Mayborn Group responsible for data collected from individuals in this country is:

Mayborn (UK) Limited
Mayborn House, Balliol Business Park, Newcastle upon Tyne, NE12 8EW.
0191 250 4435
privacy@mayborngroup.com

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

What personal data do we collect and how do we use it?

WHEN YOU REGISTER ON OUR APP AND USE OUR APP

We collect personal data when you register to use our app and whilst you continue to use our app.

The personal data we collect is your: name, email address and location.

We rely on our legitimate interests to collect and use this data so that we can provide you with access to our app and ensure that our app works effectively for you. We collect location data to ensure that your information is stored in a data centre in the same geographic location.

Where you choose to share any sensitive information with us, this will be on the basis of your consent and any such information including any details about you or your child’s health, will only be used as needed to ensure we provide you with the services you have requested.

We also collect some anonymised data (please see further below).

WHEN YOU CONTACT OUR CUSTOMER SERVICE TEAM

We collect personal data when you contact us through our customer services. This could be via our website, telephone call, email SMS or social media message.

The personal data we collect is your: name, email address and any information you choose to provide us, for example details of complaints or comments you make. If you contact us via social media we may also collect your social media handle. You may also choose to provide information regarding you or your child's health; this is referred to as sensitive personal data.

We rely on our legitimate interests to use this data so we can provide you with customer service, inform any future communication we have with you and to measure how satisfied our customers are.

Where you have chosen to share any sensitive information with us, this will be on the basis of your consent and any such information including any details about you or your child's health, will only be used as needed to ensure we deal with your enquiry as thoroughly as possible.

WHEN YOU REGISTER FOR MARKETING COMMUNICATIONS

We collect personal data when you subscribe to receive our marketing emails.

The personal data we collect is your: name, email address and the date of birth or due date of your child/children.

With your consent, we will use this data to keep you informed by email about relevant products and services including tailored special offers (based on your due date or child / children’s date(s) of birth), discounts, promotions, events, competitions and other products and / or services of a similar nature.

Of course, you can withdraw your consent by clicking on the unsubscribe link on any email we have sent you.

FOR SECURITY AND LEGAL REASONS

We use your personal data to protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account.

In some cases, we will use your personal data because it's necessary for us to comply with a legal obligation (such as if we receive a legitimate request from a law enforcement agency or for the prevention of fraud).

ANONYMISED DATA

During your use of the App, we may also collect data in relation to your use of Tommee Tippee products that you have registered with the App but this will only be collected and stored on an anonymised basis. This will include anonymised details of your usage patterns for the products which are connected through the app, details of issues you face to help us to continue to make sure the app works properly and to help us with product improvements and developments.

Who do we share your personal data with?

We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers and/or our group companies, as detailed below. Whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.

EXAMPLES OF THE SORT OF THIRD PARTIES WE WORK WITH ARE:

 IT companies who support our business systems and databases.

 Marketing companies who help manage our communications with you.

 Customer service providers.

 Professional advisors.

It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.

GROUP COMPANIES

We may share the personal data we collect with other organisations in the Mayborn Group where those other companies share various operations and business processes with us. We will do this in order to fulfil our contractual obligations to you, or because it is in our legitimate interests to do so.

TRANSFER OF YOUR PERSONAL DATA OUTSIDE THE EEA

We may need to transfer your personal data outside the European Economic Area (EEA) for example to the USA or to the UK (If necessary when the UK is no longer in the EEA), in the following circumstances.

 where you have requested a service which is fulfilled by one of our group companies which sit outside of the EEA; or

 where we work with a supplier which processes some of its data outside of the EEA.

These countries may not have the same data protection laws as the EEA and so your personal data may not be subject to the same protections. In such cases we will always make sure that any transfer of your personal data is subject to appropriate safeguards to ensure it is handled in accordance with the rule which apply in the EEA and under the guiding principles set out in this privacy policy.

How long do we keep your data?

In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this privacy notice. This means that the retention periods will vary according to the type of data and the reason that we have the data in the first place.

We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal bases for doing so.

Your rights

You have a number of rights relating to your personal information and what happens to it. You are entitled to:

 Access personal data we hold about you;

 Request us to correct any mistakes in your personal information;

 Request us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;

 Object at any time to processing of your personal data for direct marketing purposes, normally by clicking the "unsubscribe" link in an email we have sent you;

 Object in certain other situations to our continued processing of your personal data; and

 Otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at privacy@mayborngroup.com.

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office. You can contact them by calling 03031231113. Or go online to www.ico.org.uk/concerns.

Changes to this privacy policy

We regularly review this privacy notice. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version.

This privacy notice was last updated in June 2020.