Privacy policies

VTA platform privacy policy

Date of entry into force: 2018/09

You have purchased our VTA Smart Device Hardware and are starting to use the VTA Smart Device Software and all of its functionality! Any information you share with us will help us provide you with services related to the VTA smart device and improve them to be even better. We explain here our ways to collect and use information, and how we protect your privacy. In this privacy policy, "personal data" means information that can be used to identify an individual, either only from that information, or from that information and other information that we have access to about that individual. We collect both personal and non-personal data to enable and facilitate the best possible user experience.

What information is collected and how do we use it?

In order to provide you with our services, we will ask you to provide the necessary personal data that is required to provide such services. If you do not provide your personal data, we may not be able to provide you with our products or services.

1. VTA account information

Personal data that is collected when creating a VTA account may include Pll (Personally Identifiable Information) information such as your email address or mobile phone number. This information helps activate, manage, and obtain the VTA service. Your nickname, profile picture, country, and time zone will be connected to your account so you can conveniently visit our product and service. (the latter are optional at your discretion).

2. User device information

Your device model, operating system, unique device identifier, IP address, VTA software version number, access type and model, etc. will be collected for you to receive PUSH. And that is very necessary basic information that we have to collect from you.

3. Device information

All information from the smart device will be collected so you can control them via the app remotely.

4. Image / video

The image or video acquired by your camera will be collected and used to provide you with a mobile monitoring and alarm service.


We are always here to receive your comments or suggestions so that your device problems or failures are resolved the first time.

6. Infrared information

Your infrared remote control information will be collected and allow you to control other infrared equipment by App.

7. User scenario

While you use features such as stage, automation, etc., we will collect your compatible configuration information to provide you with a smart stage service.

8. Body fat data

When you use a smart body fat calculator, your body data such as height, weight, fat, BMI, and muscle will be collected.

How personal data is used

You can use what we collect to control the smart devices you have purchased.

-To provide you with our products and services, process your orders, comply with the contractual obligations between you and us, to guarantee the functions and security of our products, to verify your identity, to prevent and track fraudulent or inappropriate use.

-Develop our products and services, along with general and statistical information.

 - To communicate with you, including to provide you with notifications about products and services being updated or released.

- To provide you with marketing and promotional materials about our products and services (note that you can decline the service at any time).

- To personalize product design and provide personalized services to you, for example by recommending and displaying product information and announcements suitable for you, and inviting you to participate in surveys related to your use of the VTA Smart device.

- To carry out research on our products and services.

- If you participate in our lottery, contest or other promotions, we can use your personal data to manage such activities.

- Provide maintenance services, monitor software licenses, improve our products or analyze the efficiency of our operations.

With whom do we share your information?

Unless we inform you in this privacy policy, we will keep the confidentiality of your personal information. Disclosure may include the scenarios listed in this section below. In each case described in this section, you can be sure that VTA will only share your personal data in accordance with your consent. You should know that when VTA shares your personal data with a third party under any circumstances described in this section, VTA will ensure that the third party is subject to practices and obligations to comply with the relevant data protection and privacy laws in your country.

VTA will contractually guarantee compliance by any third-party service provider with the privacy standards that apply in the jurisdiction of your home.

Disclosure to VTA group companies and external service providers

- In order to carry out business operations smoothly, the VTA entity that collects your personal data may disclose your personal data from time to time to other companies in the VTA "More Products" group (in communications, social media, technology or business in the cloud), or our external service providers. which are our post offices, delivery service providers, telecommunications companies, data centers, data storage facilities, and customer service providers, agents, related corporations, and / or other third parties (collectively, "Service Providers from third parties "). Such third-party service providers would be processing your personal data on behalf of VTA or for one or more of the purposes listed above.

VTA will only share personal data to provide or improve our products or services and will not be shared for use for marketing purposes.

Disclosure to others

VTA may disclose your personal data without further consent if required or permitted by law in the following cases:

- cases where disclosure is required or authorized in accordance with applicable laws and / or regulations;

- Cases in which the disclosure is necessary to respond to an emergency that threatens the life, health or safety of the person or another person.

- Cases in which disclosure is necessary for crime prevention or legal proceedings.

- Cases in which the purpose of such disclosure is clearly in the interest of the individual, and if consent cannot be obtained in a timely manner.

- cases where disclosure is necessary for any investigation or proceeding.

- Cases in which the disclosure is made to any official of a prescribed police agency upon presentation of a written authorization signed by the head or director of that police agency, or a person of a similar rank, certifying that the personal data is necessary for purposes of the officer's functions or obligations; and / or cases where the disclosure is to a public agency and such disclosure is necessary in the public interest.

Other information

We use statistical data that does not specifically identify you (non-personal data) to assist in our operations and to improve our products and services and to provide you with a better user experience. These are some of the non-personal data that we can collect and how we use it:

- When you create a VTA account, download our software, register on our e-commerce website, participate in online surveys, or interact with us in other ways, we may collect your language, postal code, area code number, and preferences. time zone in which you use our products and services, and your profession.

- When you choose to participate in our User Experience Improvement Program, we may collect statistics related to your use of our product features, anonymously. This may include information related to your use of our official website, products and services. information related to your mobile device to diagnose the problem.

- When you use our services or functions that are based on location information, for example. Conduct a location search, take advantage of advertising, use weather features, access map-based information, etc. We may collect your geographic information.

- When you use our website, online services, interactive applications, email messages and advertising, we may use cookies and other technical elements (for example, pixel tags) to collect and store non-personal data. This allows us to provide you with a better experience and to improve the overall quality of our service, for example. By saving your preferred language settings, sending emails in a readable format, to determine if emails have been opened or if there is an abnormal shutdown or failure, we may not collect, etc.

When you use the Internet browser to use our products and services, we may collect registration information, for example. IP address, browser type, language, referral source, operating system, date and time stamp, and click-through data. When you first use and activate your VTA Smart device, the device's unique identification code and approximate geographic information can be collected.

Delete information

As you wish, you can delete all the following information through "Profile - Personal Center - End account"

1 VTA account information

2. User device information

3. Device information

4. Image / video


6. Infrared information

7. User scenario

8. Body fat data

If your version of the app is earlier than 3.2, you can contact us at for help.

Transfer your information

If you need to transfer information in your account, contact us through

Your choice

You have confirmed that you have read, understood and received all the content of this privacy policy before accepting or in other ways using the VTA services. Once you use this service, you accept all the provisions of this personal information policy. If you do not agree with this personal information policy, you will not use the service we provide you.

Information security safeguards

Various preventive measures will be taken to protect your personal information from loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, or destruction. In order to guarantee the security of your personal information, our company has strict rules and procedures for information security, and has a dedicated information team to strictly implement the above measures within the company. Your information is stored on the servers. For security and backup reasons, we may store your information and data on the servers of other affiliated companies.

Information retention period.

We will retain your information for the period necessary to achieve the purposes established in this personal information protection policy, unless the law requires it or allows it for a longer period

Complaints and comments

If you have any questions or concerns about our personal information or data processing policy, please let us know by

Policy update

We can review and update this policy at any time and issue a notice on the website 30 days in advance. If you continue to use the related services of the VTA platform on the date that the amendment update officially takes effect, you will be deemed to have accepted our revision update.

Legal application and jurisdiction

This policy is formulated in accordance with the laws of Colombia and will be governed by the laws of Colombia.

The above is an adaptation to the security policy for the VTA Smart Home application.

To know the policy of treatment and protection of personal data of More Products S.A as the main company of VTA. You can consult the following link: pdf