Voltas Limited (also referred to as "we" "our" or "us") respects your privacy and endeavours to limit the collection of information to the extent required. We also provide adequate safeguards where such information is processed in the way of collection, recording, storing, utilization, disclosure, transfer and deletion, to name a few. In addition to complying with the applicable laws, we believe in processing the data fairly.

What Personal Data Do We Collect

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

1. Information You Voluntarily Provide Us

• Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, user name, and login credentials. During your interaction with our Products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

• Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content to address your problems and solve device failures on a timely basis.

2. Information We Collect Automatically

• Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

• Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

• Log Information: When you use our app, the system and exception log may be uploaded.

• Location Information: We may collect information about your real-time precise or non-precise geo-location when you use our specific Products or Services, such as robot cleaner and weather service.

3. Smart Devices Related Information:

• Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

• Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our Products or Services, we may collect different information reported by your Smart Devices. For example, smart weights or fitness trackers may report your height, weight, body fat mass (BFM), BMI and skeletal muscle mass (SMM); smart cameras may report images or videos captured by it.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

• Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,

• Improve Our Services: We process your device information, usage data, location information and Smart Device related information to ensure the functions and safety of our Products, to develop and improve our Products and Services, to analyze the efficiency of our operations, and to prevent and trace fraudulent or inappropriate usage. The legal basis for this processing is to perform our contract with you according to our Terms of Use.

• Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.

• Marketing Communication: We may process your Personal Data to provide marketing and promotional materials to you on our Products and Services. If we do so, each communication we send you will contain instructions permitting you to opt-out of receiving future communications of that nature. The legal basis for this processing is your consent. Additionally, if you consent to participate in our lottery, contest or other promotions, we may use your Personal Data to manage such activities.

• Personalization: We may process your account and profile data, usage data, device information to personalize product design and to provide you with services tailored for you, such as recommending and displaying information and advertisements regarding products suited to you, and to invite you to participate in surveys relating to your use of our Products. The legal basis for this processing is your consent.

• Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Disclosure to third parties

Disclosure of information will be done to any other third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.

third party shall not be done without your consent, unless it is necessary for compliance with a legal obligation, in which case your consent is deemed to have been obtained.

At the same time, Governmental agencies may require the information which Voltas collect from you, for certain purposes including verification, investigation and prosecution. In such cases, it is mandatory to pass on that information under the applicable law; Voltas shall ensure that this is done only after following the due procedure.

Transfer of information across jurisdictions

There will be times when Voltas will transfer your information across jurisdictions, to its employees, branches, affiliates, subsidiaries, joint ventures or business partners, irrespective of the country where such person or entity might be located. Your consent is deemed to have been obtained in such cases, and we shall ensure that such transfer is done only for the purposes stated in this Policy.

To protect your rights, the recipient of the information shall be compliant with this Privacy Policy. The registered office of Voltas is to be treated as the controller of the data for the purposes of this Policy and such transfers. Such transfer is usually not conditional to, or governed by, geographical circumstances. That is, the information flow may occur even if the place of origin is not a registered office. It is not impacted by the fact of your physical location, or the physical storage of the data, in any particular country. Voltas will not be subject to any additional obligations arising from these circumstances.

Transfer to entities outside Voltas

From time to time, there may occur the transfer of information to a person or entity connected with Voltas only as a business associate. Such transfer will be limited to trusted business associates, and will only occur if necessary under a contractual obligation, and if the transferee complies with at least a similar standard of data protection.

Security Practices

Voltas is committed to ensuring that your data is not subjected to unauthorized access, accidental loss or unlawful processing. Towards this end, Voltas has various security practices in place to address risks in physical and online security.

You are entitled to contact Voltas for modification of any inaccurate information or any information which has changed over a period of time. This is also in consonance with our principle to maintain accuracy of data.

In case of any grievance with regard to any of the above, you may write to / or contact Ms Gauri Ganesh ( ggauri@voltas.com), Corporate Communications Department, Voltas House 'A', Dr. Babasaheb Ambedkar Road, Chinchpokli, Mumbai- 400 033, India.

If you access our app and/ or provide us with information, it is deemed that you have read this and agree with the terms and conditions set out in this policy. If you do not agree to this, please do not visit or access the website or provide us with information. Your visit to this website or submission to any information is deemed to be of your own volition. This consent shall be equated to that given in writing, wherever there is a requirement under law for written consent.