Privacy Policy of EVE Smart Platform
So you have purchased our EVE Smart Smart device hardware
and are starting to use the EVE Smart Smart device software and all its
functionalities! Any information you share with us will help us to provide you
with services related to EVE Smart Smart device and to improve them to make
them even better. We explain here our ways of collecting and using information,
and how we protect your privacy. In this privacy policy, “personal data” means
information that can be used to identify an individual, either from that
information alone, or from that information and other information we have
access to about that individual. We collect both personal and non-personal data
to enable and facilitate the best user experience possible
What
information is collected and how do we use it?
In order to provide our services to you, we will ask you to
provide necessary personal data that is required to provide those services. If
you do not provide your personal data, we may not be able to provide you with
our products or services.
EVE Smart
Account Information
Personal data that are collected while creating a EVE Smart Account may include
PII information like your email address or mobile phone number. These
information help to activate, manage and get service of EVE Smart. Your
nickname, profile picture, country and time zone will be connected to your
account so that you can visit our product and service conveniently.
User Device
Information
Your device model, operation system, unique device identifier, IP address, EVE
Smart software version number, access type and model etc. will be collected for
you can receive PUSH. And those are very necessary basic information which we
have to collect form you.
Device
Information
All the smart device information will be collected so that you can control them
via APP remotely.
Picture/video
The picture or video acquired by your camera will be collected and they are
used to afford mobile monitoring and alarm service to you.
Feedback
We are always here to receive your feedback or suggestion so that your problems
or device failure will be solved at the first time.
Infrared
Information
Your infrared remote control information will be collected and it will enable
you to control another infrared equipment by App.
User scenario
While you use functions like scenario, automation and so on, we will collect
your setting information which support to afford intelligent scenario service
to you.
Body Fat Data
When you us smart body fat calculator, your body data like height, weight, fat,
BMI and muscle will be collected.
How
the Personal Data is used
You can use what we collected to control smart devices you
have purchased form us.
To provide you with our products and services, processing
your orders, performing contractual obligations between you and us, to ensure
the functions and safety of our products, to verify your identity, to prevent
and trace fraudulent or inappropriate usage.
To develop our products and services, together with general
and statistical information.
To communicate with you, including providing you with
notifications on products and services that are updated or launched.
To provide marketing and promotional materials to you on
our products and services (please note that you may unsubscribe anytime).
To personalise product design and to provide you with
services tailored for you, for example, recommending and displaying information
and advertisements regarding products suited to you, and to invite you to
participate in surveys relating to your use of EVE Smart Smart device.
To conduct investigations regarding our products and
services.
If you participate in our lottery, contest or other
promotions, we may use your personal data to manage such activities.
To provide maintenance services, monitor software licenses,
to improve our products or analyse the efficiency of our operations.
Who
do we share your information with?
Unless we tell you in this privacy policy, we will keep
your personal information confidential. Disclosure may include the scenarios
listed in this section below. In each case described in this section, you can
be assured that EVE Smart will only share your personal data in accordance with
your consent. You should know that when EVE Smart shares your personal data
with a third party under any circumstance described in this section, EVE Smart
will ensure that the third party is subject to practices and obligations to
comply with the relevant data protection and privacy laws of your country. EVE
Smart will contractually ensure compliance by any foreign Third Party Service
Providers with the privacy standards that apply in your home jurisdiction.
Disclosure
to EVE Smart group companies and Third Party Service Providers
In order to conduct business operations smoothly, the EVE
Smart entity which collects your personal data may disclose your personal data
from time to time to other EVE Smart group companies (in communications, social
media, technology or cloud business), or our third party service providers
which are our mailing houses, delivery service providers, telecommunications
companies, data centres, data storage facilities, and customer service
providers, agents, related corporations, and/or other third parties (together
“Third Party Service Providers”). Such Third Party Service Providers would be
processing your personal data on EVE Smart ’s behalf or for one or more of the
purposes listed above.
Personal data will only be shared by EVE Smart to provide
or improve our products or services and will not be shared for use for
marketing purposes.
Disclosure
to Others
EVE Smart may disclose your personal data without
further consent if required or permitted by law in the following cases:
cases in which the disclosure is required or authorized
based on the applicable laws and/or regulations;
cases in which the disclosure is necessary to respond to an
emergency that threatens the life, health or safety of the individual or
another individual;
cases in which the disclosure is necessary for the
prevention of crime or legal proceedings;
cases in which the purpose of such disclosure is clearly in
the individual’s interests, and if consent cannot be obtained in a timely way;
cases in which the disclosure is necessary for any
investigation or proceedings;
cases in which the disclosure is to any officer of a
prescribed law enforcement agency upon production of written authorisation
signed by the head or director of that law enforcement agency, or a person of a
similar rank, certifying that the personal data is necessary for the purposes
of the functions or duties of the officer; and/or
cases in which the disclosure is to a public agency and
such disclosure is necessary in the public interest.
Other
Information
We use statistical data that does not specifically identify
you (non-personal data) to help in our operations and improve our products and
services and provide a better user experience for you. Here are some of the
non-personal data we may collect and how we use them:
When you create a EVE Smart Account, download our software,
register in our e-commerce website, participate in online surveys or interact
with us in other ways, we may collect your language preferences, postal code,
area code number and time zone in which you use our products and services, and
your profession.
When you opt-in to participate in our User Experience
Improvement Program, we may gather statistics relating to your use of our
products functions, on an anonymous basis. This may include information
relating to your use of our official website, products and services. If there
is an abnormal shutdown or breakdown, we may collect information relating to
your mobile device to diagnose the problem.
When you use our services or functions that are based on
location information, e.g. carry out a location search, take advantage of
advertising, use weather functions, access information based on maps, etc., we
may collect your geographical information.
When you use our website, online services, interactive
applications, email messages and advertising, we may use cookies and other
technical elements (e.g. pixel labels) to collect and store non-personal data.
These enable us to provide you with a better experience and improve our overall
service quality, e.g. in saving your preferred language settings, sending
emails in a readable format, to determine whether the emails have been opened
or not, etc.
When you use the Internet browser in using our products and
services, we may collect log information, e.g. IP address, browser type,
language, reference source, operating system, date and time marking and click
rate data. When you first use and activate your EVE Smart Smart device, the
device’s unique identification code and approximate geographical information
may be collected.
Delete
Information
As you like,you can delete all the following information via“Profile -
Personal center — Terminate the account”
EVE Smart Account Information
User Device Information
Device Information
Picture/video
Feedback
Infrared Information
User scenario
Body Fat Data
Transfer
Your Information
If you need to transfer information in your account,please
contact us via info@evelighting.com
Your
option
You have confirmed that you have read, understand and
receive all the content of this privacy policy before you agree or in other
ways to use the services from EVE Smart. Once you use this service, you agree
to all the provisions of this personal information policy.If you do not agree
with this personal information policy, you shall not use the service provided
by us.
Information
Safety Safeguards
Various preventive measures will be taken to protect your
personal information from loss, theft and misuse, as well as unauthorized
access, disclosure, alteration or destruction. In order to ensure the security
of your personal information, our company has strict information security
regulations and procedures, and has a dedicated information team to strictly
implement the above measures within the company. Your information is stored on
the servers. For security and backup purposes, we may store your information
and data on the servers of other affiliated companies.
Information
retention period
We will retain your information for the period necessary to
achieve the purposes set out in this personal information protection policy,
unless required or permitted by law to do so for a longer period.
Complaints
and feedback
If you have any questions or concerns about our personal
information policy or data processing, just let us know by info@evelighting.com
Policy
update
We may revise and update this policy at any time and issue
a notice on the website 30 days in advance.if you continue to use the related
services of the EVE Smart platform on the date when the amendment update
officially takes effect, you will be deemed to agree to our revision update.
Legal
application and jurisdiction
This policy is formulated in
accordance with the laws of Thailand and shall be governed by the laws of
Thailand