Please note when adding a device:

1.Confirm device is powered on.

2.Confirm device is waiting for network configuration.

3.Confirm the device, smartphone and router are close to each other.

4.Make sure the network function of router and smartphone are active.

5.Confirm the entered router password is correct.

6.Confirm device is being added to the 2.4 Wi-Fi channel. Enable the broadcast and do not allow to hide the Wi-Fi

7.Confirm that router’s encryption method is WPA2-PSK and authentication type is AES, or both are set up as automatic.

8.Confirm the Wi-Fi name only contains letters

9.If router’s connected devices reach the amount limit, try to turn off some devices’ Wi-Fi connection and configure again

10.If router enables MAC address filter, please try removing the device from MAC filter list and make sure router is allowing device to connect

Control device under 2G/3G/4G network?

Device and smartphone must be under the same Wi-Fi environment when adding a device. Once the device is successfully added, it can be controlled via mobile network

How to share my device with family?

In the profile menu, select “Device Sharing”, tap “Add” and select which devices you want to share. Then tap “Share with new member”, enter the mobile number/email address of the account you want to share the device with and confirm.

How to add device?

There are 2 methods to add a device: Normal Mode and AP Mode. Normal mode or EZ Mode is set as the default method, however you can select to switch to AP mode.