Privacy Policy of Tuya Smart Platform

Update date:2018.4
Come into force date:2018.5

So you have purchased our TuyaSmart device hardware and are starting to use the TuyaSmart device software and all its functionalities! Any information you share with us (e.g. for creating a Tuya Account) will help us to provide you with services related to TuyaSmart device and to improve them to make them even better. We explain here our ways of collecting and using information, and how we protect your privacy. In this privacy policy, “personal data” means information that can be used to identify an individual, either from that information alone, or from that information and other information we have access to about that individual. We collect both personal and non-personal data to enable and facilitate the best user experience possible

What information is collected and how do we use it?

In order to provide our services to you, we will ask you to provide necessary personal data that is required to provide those services. If you do not provide your personal data, we may not be able to provide you with our products or services.

  1. Tuya Account Information
    Personal data that are collected while creating a Tuya Account may include PII information like your email address or mobile phone number. These information help to activate, manage and get service of Tuya. Your nickname, profile picture, country and time zone will be connected to your account so that you can visit our product and service conveniently.
  2. User Mobile Phone Information
    Your device model, operation system, unique device identifier, IP address, Tuya software version number, access type and model etc. will be collected for you can receive PUSH. And those are very necessary basic information which we have to collect form you.
  3. Smart Device Information
    All the smart device information will be collected so that you can control them via APP remotely.
  4. Picture/video
    The picture or video acquired by your camera will be collected and they are used to afford mobile monitoring and alarm service to you.
  5. Feedback
    We are always here to receive your feedback or suggestion so that your problems or device failure will be solved at the first time.
  6. Infrared Information
    Your infrared remote control information will be collected and it will enable you to control another infrared equipment by App.
  7. User scenario
    While you use functions like scenario, automation and so on, we will collect your setting information which support to afford intelligent scenario service to you.
  8. Body Fat Data
    When you us smart body fat calculator, your body data like height, weight, fat, BMI and muscle will be collected.

How the Personal Data is used

You can use what we collected to control smart devices you have purchased form us.

Who do we share your information with?

Unless we tell you in this privacy policy, we will keep your personal information confidential. Disclosure may include the scenarios listed in this section below. In each case described in this section, you can be assured that Tuya will only share your personal data in accordance with your consent. You should know that when Tuya shares your personal data with a third party under any circumstance described in this section, Tuya will ensure that the third party is subject to practices and obligations to comply with the relevant data protection and privacy laws of your country. Tuya will contractually ensure compliance by any foreign Third Party Service Providers with the privacy standards that apply in your home jurisdiction.

Disclosure to Tuya group companies and Third Party Service Providers

Disclosure to Others

Tuya may disclose your personal data without further consent if required or permitted by law in the following cases:

Other Information

We use statistical data that does not specifically identify you (non-personal data) to help in our operations and improve our products and services and provide a better user experience for you. Here are some of the non-personal data we may collect and how we use them:

Delete Information

As you like,you can delete all the following information via“Profile - Personal center — Terminate the account”

  1. Tuya Account Information
  2. User Mobile Phone Information
  3. Smart Device Information
  4. Picture/video
  5. Feedback
  6. Infrared Information
  7. User scenario
  8. Body Fat Data

If your APP version is before 3.2,you can contact us via service@tuya.com for help.

Transfer Your Information

If you need to transfer information in your account,please contact us via service@tuya.com

Your option

You have confirmed that you have read, understand and receive all the content of this privacy policy before you agree or in other ways to use the services from Tuya. Once you use this service, you agree to all the provisions of this personal information policy.If you do not agree with this personal information policy, you shall not use the service provided by us.

Information Safety Safeguards

Various preventive measures will be taken to protect your personal information from loss, theft and misuse, as well as unauthorized access, disclosure, alteration or destruction. In order to ensure the security of your personal information, our company has strict information security regulations and procedures, and has a dedicated information team to strictly implement the above measures within the company.

Information retention period

We will retain your information for the period necessary to achieve the purposes set out in this personal information protection policy, unless required or permitted by law to do so for a longer period.

Complaints and feedback

If you have any questions or concerns about our personal information policy or data processing, just let us know by service@tuya.com

Policy update

We may revise and update this policy at any time and issue a notice on the website 30 days in advance.if you continue to use the related services of the Tuya smart platform on the date when the amendment update officially takes effect, you will be deemed to agree to our revision update.